Terms & conditions

1. Provider and contact details

heybox! is operated by Anda Hendriksen, Brøndbyøster Boulevard 28, 2. 39, 2605 Brøndby, Denmark. Email: hey@heybox.dk. Phone: +45 29 87 96 87.

heybox! is not registered for VAT and therefore has no Danish CVR number. All prices shown on the site are final consumer prices, and no VAT is added.

2. The service

heybox! offers short-term rental of moving boxes to private individuals in Greater Copenhagen. The boxes are delivered to and collected from the address provided at the time of booking.

We reserve the right to decline or cancel orders that fall outside our service area or for other operational reasons.

3. Ordering and payment

An order is binding once you receive a confirmation from heybox!. Payment is made via MobilePay when we deliver the boxes - so you pay nothing at the time of booking.

The price is calculated based on the number of boxes, the rental period and any add-ons such as carrying. The final price is shown before you complete the order and in your booking confirmation.

4. Right of withdrawal

As a consumer you have a 14-day right of withdrawal, counted from the day you receive the confirmation of your order. To withdraw, notify us before the deadline at hey@heybox.dk or +45 29 87 96 87. You do not need to give a reason.

If you want delivery before the withdrawal period has expired, you expressly consent at the time of booking to us beginning delivery, and you acknowledge that the right of withdrawal lapses once the rental period has been fully performed. If you withdraw after the boxes have been delivered but before the rental period has ended, you pay a proportionate amount for the part of the service you have already received.

Since payment is only made on delivery, withdrawing before the boxes have been delivered costs you nothing. If you have exceptionally already paid, we refund the full amount no later than 14 days after receiving your notice, using the same means of payment.

5. Cancellation and changes

In addition to the right of withdrawal, you may change or cancel your order free of charge no later than 48 hours before the agreed delivery date by contacting us at hey@heybox.dk.

For cancellations with less than 48 hours' notice, heybox! reserves the right to charge a fee equal to one day's rental. This fee is not charged if you exercise your right of withdrawal under section 4.

6. The user's responsibility

You are responsible for the boxes from the time of delivery up to and including collection. The boxes must be handled with care and returned in the condition in which they were received.

Damaged or lost boxes are charged at a replacement price of 35 kr. per box, collected via MobilePay. Ordinary wear from normal use does not incur liability.

7. Delivery and collection

heybox! delivers and collects within Greater Copenhagen (postcodes 1000-2959, with a few exceptions). You will receive a time window for delivery and collection via email or SMS.

An adult must be present at delivery and collection unless otherwise agreed in writing. If we are unable to gain access, we reserve the right to charge a failed-visit fee.

8. Rental period and extension

The rental period is stated in your booking confirmation and varies depending on the number of boxes. If you wish to extend the rental period, you must contact us no later than 2 days before the agreed collection date.

Extensions are charged at the weekly rate in effect at the time and paid via MobilePay.

9. Personal data

heybox! processes your personal data (name, address, email, phone number) solely for the purpose of completing your order and communicating with you about it. The data controller is Anda Hendriksen, Brøndbyøster Boulevard 28, 2. 39, 2605 Brøndby.

We do not sell or share your data with third parties unless it is necessary to provide our service (e.g. payment processing). The data is stored securely and deleted once it is no longer necessary, cf. the GDPR and the retention requirements of the Danish Bookkeeping Act.

You have the right at any time to access, rectify or erase your personal data by contacting hey@heybox.dk. You can read more in our privacy and cookie policy.

10. Complaints

If you are unhappy with our service, we would very much like to hear from you at hey@heybox.dk so we can find a solution. If we cannot reach agreement, you may file a complaint with the Danish Centre for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg - naevneneshus.dk.

11. Contact

If you have questions about these terms or your order, you are always welcome to contact us at hey@heybox.dk or +45 29 87 96 87. We aim to respond within one business day.